Effective Date: April 1st, 2025

Welcome to Truly Organik (“we,” “us,” “our,” or “Truly Organik”). Your privacy is paramount, and we’re dedicated to ensuring that your personal data is handled responsibly and transparently. This Privacy Policy describes how we collect, use, protect, and disclose information collected via our website trulyorganik.com.

1. Information We Collect

Personal Information

We may collect identifiable information voluntarily provided by you, including:

• Name
• Email Address
• Contact Number
• Shipping & Billing Addresses
• Payment Information (securely processed through Razorpay)
• Order Details
• Account Credentials (username/password for account creation)

Non-Personal Information

Automatically collected information includes but is not limited to:

• IP Addresses
• Browser Type and Version
• Device Type (Mobile, Tablet, Desktop)
• Operating System
• Referring and exit web pages
• Duration and frequency of visits
• Interaction with advertisements and emails

2. How We Use Your Information

Your information helps us enhance your experience in the following ways:

• Order Processing: Fulfillment of orders for Truly Organik’s Moringa products—Moringa Pills, Capsules, and Powder.
• Personalization: Customize your online experience, including tailored product recommendations.
• Marketing & Promotions: Communication of special offers, newsletters, and other promotional content. You may opt out at any time.
• Customer Support: Address inquiries, resolve issues, and provide effective support.
• Improvement: Utilize user behavior analytics to enhance website functionality and product offerings.
• Legal Compliance: Ensure compliance with applicable laws and regulations.

3. Cookies and Tracking Technologies

Our website utilizes tracking technologies such as cookies and pixels:

• Cookies: Small data files stored on your browser for personalized experience and functionality (e.g., shopping cart functionality).
• Analytics Tools: Integration of Google Analytics and Meta Pixel for performance analysis and marketing strategy enhancement.
• Behavioral Remarketing: Serve relevant advertisements based on your browsing history.

Users can manage or reject cookies through browser settings, understanding certain features may become limited.

4. Payment Processing

We partner with Razorpay, a secure third-party payment gateway, for online transactions. Razorpay employs robust encryption protocols and adheres to Payment Card Industry Data Security Standards (PCI-DSS). We do not store credit/debit card details on our servers.

5. Sharing of Your Information

Third-Party Service Providers

We share your data strictly to the extent necessary for specific services:

• Shipping Partners: For timely product delivery across India.
• Payment Gateways: Secure processing of payments via Razorpay.
• Digital Marketing & Analytics Providers: Effective management of online campaigns and analytics.

Legal Obligations

We may disclose your information under legal mandates to:

• Comply with applicable law.
• Respond to governmental requests or legal processes.
• Protect against illegal activities or fraud.
• Safeguard our rights, property, or safety.

6. Data Retention and Security

Retention

Personal data is retained only as necessary to fulfill stated purposes or as mandated by law. Following this, we securely destroy or anonymize data.

Security

We implement industry-standard practices including SSL encryption, secure server hosting, regular security audits, and limited employee access to sensitive information.

7. Children’s Privacy

Our website is intended for users aged 18 years or older. We never knowingly collect information from children under 18. Please contact us immediately at support@trulyorganik.com if you suspect such data has been collected so we can promptly remove it.

8. User Rights and Choices

You have the right to:

• Access your personal data held by us.
• Request correction or updating of inaccuracies.
• Opt-out of marketing communications at any time.
• Request deletion of your personal data, subject to applicable laws.

Please contact support@trulyorganik.com to exercise these rights.

9. Third-Party Links

Our website might link to external websites. This policy applies solely to Truly Organik. We bear no responsibility for external content or practices; we recommend reviewing privacy policies of external sites.

10. International Data Transfer

As we operate within India, your data will be processed within Indian jurisdiction. If required to engage international partners, data processing may occur in countries with data protection laws different from those in your country. We ensure robust data protection standards are maintained throughout.

11. Amendments to This Policy

We may periodically revise this Privacy Policy. Updates will be effective upon publication on our website. We recommend reviewing this policy regularly to stay informed about how we protect your information.

12. Contact Us

Should you have queries or concerns regarding this Privacy Policy or the handling of your personal information, contact us via:

Truly Organik
Marketed by: MK ORGANICS
A-19 Army Bajariya, Kampoo, Lashkar
Gwalior, Madhya Pradesh, India – 474001

Customer Support Email: support@trulyorganik.com

Additional Information

Product Disclaimers

Our products (Moringa Pills, Capsules, Powder) are dietary supplements and not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before starting any dietary supplement, especially if you are pregnant, nursing, have medical conditions, or are on medications.

Certifications & Compliance

Our products comply with necessary certifications, including:

• FSSAI (Food Safety and Standards Authority of India)
• GMP (Good Manufacturing Practices)
• ISO Standards
• KOSHER Certification
• AYUSH Certification

We remain committed to providing transparent and responsible data management practices, ensuring our customers can shop safely and confidently with Truly Organik.

Truly Organik thanks you for trusting us with your wellness journey.